Support and Collaboration: Cornerstones of Success

A Growing Company With Growing Services
July 26, 2019

By Dane “Stretch” Kuykendall, Vice President of Digital Technology

OTC works with customers on an individual basis to solve a unique array of issues. Our success is underpinned by providing tailored support and working collaboratively with all our clients. In our line of work, it’s never a cut and paste application or a ‘one size fits all’ solution. We take the time to talk with, and listen to, our clients from the earliest of opportunities – building a shared understanding of the work scope together as we go.

The Value of 24/7 Support

Our 24/7 GREENLIGHT support line serves as a vital piece of the OTC offering. We have a well-established customer base, but also many customers that are new to GREENLIGHT. It’s natural for people to have a certain degree of suspicion towards support lines. Many imagine that they will be subjected to a tiresome checklist delivered by an operator that ‘goes through the motions’ when they receive a call. Customers quickly realize that when they call the GREENLIGHT support line, they immediately have the undivided attention of one of our experienced specialists. A specialist with extensive knowledge of the problems or concerns being discussed during the phone call. OTC is readily available to offer an in-depth walkthrough to resolve all issues that arise day or night.

Early Collaboration

At OTC, we find our execution of service shines at its best when we’re provided access to a client’s operation at the pre-planning stage. Attending line-by-line procedural reviews generates ideas that improve the overall efficiency of the job, and serves as an opportunity to identify any discrepancies with the procedure. An effective Test Plan, or step-by-step test execution, is the cornerstone of a successful pressure testing sequence, for example. OTC brings together decades of expert experience, which results in a wealth of vital lessons learned and essential best practices, which OTC shares with its customers.

OTC’s process for reviewing testing documentation demonstrates operational excellence from our experts on location. Our attention to detail has solidified OTC’s reputation and has developed trust from our customers, as we are able to ensure that each individual client complies with the regulations in place for their region of the world. OTC strives to provide its employees with unparalleled support to ensure they know OTC stands behind them.

Call us today to find out how we can support and collaborate with you on your next project.

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